Building clear, reliable software across modern web delivery, object-oriented systems, and embedded prototypes.

Build and configure customer-experience solutions on Genesys Cloud CX, shipping backend services and integrations that orchestrate workflows across voice and digital channels.

• // Design inbound IVR/Architect flows, queues, and routing that reduce handle time and improve first-contact resolution.
• // Develop custom integrations with CRM/ITSM platforms (Salesforce, Zendesk, ServiceNow) using REST/webhooks and event-driven patterns.
• // Ship backend services and tooling in Node.js/TypeScript and Python for workflow orchestration, data enrichment, and reporting.
• // Translate client journey maps and SLAs into measurable solutions with monitoring, alerting, and CX KPI dashboards.
• // Champion engineering quality through code reviews, testing, CI/CD, and IaC while meeting security and compliance requirements.

Part-time customer-facing role providing friendly, efficient service and support in a busy retail environment.

• // Delivered consistent customer support across multiple departments.
• // Maintained composure and helpfulness during peak trading periods.

Full-time field sales role promoting broadband services directly to customers, combining persuasive communication with product knowledge.

• // Engaged prospective customers face-to-face to explain product benefits and close sales.
• // Developed strong interpersonal and objection-handling skills in a target-driven environment.

Part-time role alongside completing BSc Computer Science and MSc Advanced Computer Science degrees, serving customers and preparing food in a fast-paced environment.

• // Served customers promptly and courteously while preparing high-quality food.
• // Worked closely with a small team to deliver efficient service and maintain high standards.
• // Balanced demanding academic workload with consistent professional reliability.

Supported large-scale university events hosting over 1,000 guests, representing the institution to prospective students, current students, and their families.

• // Provided guidance, information, and support to ensure every attendee felt welcomed and informed.
• // Collaborated with university staff to oversee event logistics, manage crowd flow, and resolve issues swiftly.
• // Strengthened skills in customer service, problem-solving, and event coordination.

First point of contact for students, staff, and business partners at the Careers and Employability Department, managing inquiries and coordinating appointments.

• // Managed student inquiries and coordinated appointments for the Careers team.
• // Communicated with partnered businesses to support ongoing collaborations.
• // Handled phone calls with a friendly, solutions-focused approach to address questions and resolve issues.

Part-time kitchen role completing orders quickly, efficiently, and to the highest standard in a fast-paced team environment.

• // Completed orders under time pressure while maintaining quality standards.
• // Communicated and organised effectively within a large team to meet customer demand.
• // Maintained high levels of cleanliness and workspace organisation.

Full-time sales role assisting customers through product fitting and selection while working towards personal sales targets.

• // Communicated with and guided customers to find the perfect products.
• // Worked towards management-set sales targets in a customer-focused environment.

Part-time retail role providing high levels of customer service and completing tasks collaboratively with the team.

• // Provided attentive customer service and fulfilled customer needs promptly.
• // Collaborated with the team to complete tasks efficiently.

Supported the clothing section during peak holiday season, assisting customers and ensuring stock availability in a fast-paced environment.

• // Assisted customers and organised displays during peak trading periods.
• // Delivered friendly, efficient service to enhance the shopping experience.